Payment
- Buying online will take you through to the Paypal website to process and complete payment for your order. Paypal is a secure and safe method to pay online. You do not need to have a Paypal account in order to use your credit or debit card to pay for your purchases.
Shipping
- UK delivery is by two options:-
- Standard Delivery – Royal Mail First Class Signed For post, will require a signature on delivery.
- Special Delivery – Royal Mail First Class Special Delivery Guaranteed by 1PM, will require signature on delivery.
- All items shipped are insured to the value you paid, you will also be provided with a tracking reference when dispatch is confirmed. If an item is lost in the post, I am unable to replace it until the investigation with the shipping provider has been completed.
- Proof of postage will be obtained for all parcels posted.
- Worldwide deliveries are made with Royal Mail Tracked and Signed For and the destination countries partner postal carrier. For a guide to their delivery aims, see below:
- Europe 5-7 working days
- US & Canada 7-10 working days
- Australia & Far East 7-10 working days
- Rest of the World 7-10 working days
- Expedited delivery services to Europe and the USA may be able to be sourced at specific request and additional cost.
- European and International items may be subject to import taxes which are payable by you the customer.
- Our standard shipping costs are as follows :
- UK Royal Mail Signed For First Class – £5.00,
- Royal Mail Special Delivery Guaranteed by 1PM – £8.70
- Europe – £12.85 -Tracked and Signed mail,
- International shipping – £18.60 – Tracked and Signed mail
Returns and refunds
- If you aren’t satisfied with your purchase for any reason please return it in its original condition and packaging for a full refund (excluding our shipping costs).
- For hygiene reasons earrings cannot be returned if they have been worn. Personalised and commissioned items are also not eligible for a refund.
- Please obtain proof of postage when returning items. When shipping please consider using a trackable shipping service or purchasing shipping insurance.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- To return your item, please email me at nic@rainpebble.org.uk for a return address.
Materials
- Please note that the semi-precious stones used in the jewellery are all natural and some stones can be very delicate, so care is needed when wearing. Heat and sunlight can cause some of the crystals to fade and split.
- Please do not use any liquid chemical products when cleaning your jewellery as this can cause some crystals to crack and break.
- The easist way to clean your jewellery is with a dry soft cloth so as not to scratch the crystals.
Jewellery Sizing
Ring sizing
- Rings are made to UK ring sizes. UK sizes are measured alphabetically from A (the smallest) to Z+6. Half sizes are also available to get a more precise fit.
- When measuring your ring size there are a few things to be aware of:
- Temperature and physical activity can have an effect on your finger size – it will actually change slightly throughout the day.
- If your hands are cold, your fingers can be up to half a size smaller.
- Rings with wide band widths (including stacking rings) will require a slightly larger size than your than your normal one (up to one or two sizes).
- If you are unsure of your ring size, the best and most-accurate way to find out is to call into a local jeweller. If you’re planning for a wide band mention it to them and they may have a wide band sizer to help. (Please ensure that anyone measuring your ring size uses a wheatsheaf stick and measures the leading edge.)
- Alternatively, you can purchase a plastic ring sizer online and measure yourself at home, but please make sure you purchase a UK sizing one. It can be a little tricky, but it works like a belt… once it’s on your finger, tighten to a comfortable fit and the correct ring size can be read off the side.
Necklace length
- Necklace length is stated on each product description. If you’re looking for something that isn’t listed, please get in touch and I’ll do what I can to help.
Bangle and cuff sizing
Closed bangle
- There are four size options for bangles because they need to fit over your entire hand and can’t be opened with a clasp. For this reason, it important to achieve the right fit.
- The best way to check your size is to measure the inside diameter of a bangle that you already have that fits you well. Or press your thumb onto the little finger and then with a tape measure around the widest part of the hand (which should be round your knuckles, base of the thumb are).
- Small 6 inch (16cm)
- Medium 7 inch (18cm)
- Large 8 inch (20cm)
- X Large 9 inch (22cm)
- Custom sizes and lengths can be made on request.
Bracelet with a clasp fitting
- To measure which size you need, use a tape measure to measure loosely around your wrist and then you’ll then be able to choose if you want a looser fitting or closer fitting bracelet.
- There are four size options for bracelets with clasp fittings.
- Small 6 inch (16cm)
- Medium 7 inch (18cm)
- Large 8 inch (20cm)
- X Large 9 inch (22cm)
- Custom sizes and lengths can be made on request.
Open cuff
- To measure which size you need, use a tape measure to measure loosely around your wrist and then subtract 3cm for the gap, you’ll then be able to choose if you want a looser fitting or closer fitting bangle.
- The cuff bangles are slightly adjustable, as cuff can always be tightened slightly by squeezing the two ends together. Everyone will have different preference on how they want a bracelet to fit so an exact fit is not as important as it would be for a ring or a closed bangle.